Platform

One platform, from the first question to the final decision.

Everything below already works together as one product. Here’s what each part does — in plain terms.

01

The customer assistant

What your customer actually talks to: a conversation that guides and shows, instead of a page full of links.

Chat that remembers the whole conversation
Step-by-step guides that ask one thing at a time
Answers with video, pictures and part codes — not just text
Opens from your website, a QR code on the product, or a short link
Talk or type; answers can be read out loud
Answers in 6 languages, picked automatically

02

Learning from your content

Your existing files become the knowledge. No rewriting, no copying into a new system.

Manuals and datasheets (PDF) → step-by-step fixes and part lists
Videos → split into scenes, transcribed, the right part found
Product photos → recognized when a customer sends a picture
A tidy library that tags and sorts your media for you
A dictionary that turns error codes into guided fixes

03

The guide builder

Gerandin drafts the support flows from your goal and your content; your team stays in charge.

Describe what you need — it drafts the guide, you don’t start from scratch
It reads across your own catalog and media to build it
A simple visual editor with autosave and undo
A full history of every change
Ready-made starting points for common cases
Nothing goes live until your team publishes it

04

Warranty decisions

Where it matters, the decision follows your rules — not a guess.

Your own photo examples of each kind of damage
Unsure cases are handed to a person, never auto-decided
Rules you can reorder and adjust yourself
Test a change against past claims before it goes live
Sensitive topics held back for a human
Every decision saved with the reason behind it

05

Your team’s workspace

People stay in command — with a clearer view than any ticket queue.

One inbox for every conversation, with notes and reminders
A built-in assistant that answers your team across products and past chats
It asks for a sign-off before changing anything
See what customers ask, what gets solved, and where the gaps are
A full record of what the AI did — and what it cost

06

Security & control

A foundation built for brands, dealers and teams.

Each company’s data walled off from the rest
Teams and roles, so people see only what they should
Extra login protection with one-time codes
Keep your files in your own cloud storage
Your own domain, your own colors
Connect to the systems you already run

See it on your own products.

Send us your website or one product manual. In 30 minutes, we’ll show Gerandin answering real questions about your actual products. No commitment.

or write to us directly: nebikara@recram.com